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Support Assistant

Responsibilities:


- Deliver customer service through live-chat,

- Provide solutions to customers with the help of supervisors from different departments,

- Provide detailed information about site building process, website features, payments and requests,

- Update and work with database information,

- Adhere company goals and workflow processes to ensure timely and quality customer service, 
- Achieve thorough knowledge of product in a short period.

 

Skills:


- Excellent knowledge of Armenian, English and Russian languages,

- Experience in responding to inquiries at help desk or public relations capacity is  encouraged,

- Basic level of technical troubleshooting,

- Excellent communication skills,

- Ability to work under strict deadlines and pressure,

- Ability to work as a part of a team,

- General knowledge of marketing and web-design is a big plus,

- Flexibility to master new web tools.

 

 

This is a full time position with mixed shift working schedule, which includes 5 shifts per week with morning (09:00-18:00), evening (18:00-02:00) and night (02:00-09:00) shifts.