- Deliver customer service through live-chat,
- Provide solutions to customers with the help of supervisors from different departments,
- Provide detailed information about site building process, website features, payments and requests,
- Update and work with database information,
- Adhere company goals and workflow processes to ensure timely and quality customer service,
- Achieve thorough knowledge of product in a short period.
- Excellent knowledge of Armenian, English and Russian languages,
- Experience in responding to inquiries at help desk or public relations capacity is encouraged,
- Basic level of technical troubleshooting,
- Excellent communication skills,
- Ability to work under strict deadlines and pressure,
- Ability to work as a part of a team,
- General knowledge of marketing and web-design is a big plus,
- Flexibility to master new web tools.
This is a full time position with mixed shift working schedule, which includes 5 shifts per week with morning (09:00-18:00), evening (18:00-02:00) and night (02:00-09:00) shifts.