Customer Success Specialist - Night Shift
Job responsibilities
- Achieve thorough knowledge of our product in a short period of time
- Deliver customer service through live-chat
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about site building process, website features, payments and requests
- Update and work with database information
- Adhere to company goals and workflow processes to ensure quality customer service
Required qualifications
- Excellent knowledge of Armenian, English and Russian languages
- Basic knowledge of CMS and CRM systems
- Experience in responding to inquiries at help desk or public relations capacity is encouraged
- Basic level of technical troubleshooting
- Excellent communication skills
- Ability to work under strict deadlines and pressure
- Ability to work as a part of a team
- General knowledge of marketing and web-design
- Flexibility to master new web tools
This is a full time position with mixed shift working schedule, which includes 5 shifts per week with morning (09:00-18:00), evening (18:00-02:00) and night (02:00-09:00) shifts.but we still want to keep it long, blah-blah-blah, is it long yet? Oh it's enough, double click to edit :)
This application is temporarily inactive
Please follow our social media channels to be notified of new job vacancies.
